Privacy policy

Last Updated: December 2, 2025

This Privacy Policy explains how MONOREZ (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services (the “Services”).

We operate this store using Shopify as our e-commerce and hosting provider.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Data Controller

Northvale Global LLC, doing business as MONOREZ, is the data controller / business owner responsible for your personal information under applicable U.S. privacy laws.
Shopify acts as our service provider and data processor.

 

1. Information We Collect

We collect the following categories of personal information:

A. Information You Provide Directly

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by Shopify or our payment providers — we do not store full card numbers)
• Order details (purchases, returns, inquiries)

B. Information Collected Automatically

Through cookies, tracking technologies, and analytics tools, we collect:

• IP address
• Device, browser, and network information
• Website usage data
• Cart activity (items added, removed, abandoned)

C. Information from Third Parties

We may receive data from:

• Payment processors
• Shopify
• Marketing and advertising partners (e.g., interactions with ads)

We do not purchase or sell personal information.

 

2. How We Use Your Information

A. Order Processing

• Create and manage your account
• Process payments
• Fulfill and deliver orders
• Provide tracking updates
• Handle returns and exchanges

B. Customer Support

• Respond to inquiries
• Resolve order or delivery issues

C. Service Improvement & Personalization

• Analyze website performance
• Improve navigation
• Recommend products

D. Marketing (with consent where required)

• Send promotional emails
• Display personalized or general ads
  You may unsubscribe at any time.

E. Security & Fraud Prevention

• Detect and prevent fraudulent activities
• Verify account identity
• Protect payments and transactions

F. Legal Compliance

• Tax and accounting requirements
• Responses to lawful requests

 

3. How Your Information Is Shared

We only share your personal information when necessary to operate our Services:

A. Shopify

Processes data required for checkout, payments, analytics, and security.

B. Service Providers

We share limited data with:

• Payment processors
• Shipping and logistics partners
• IT and analytics providers
• Email and messaging platforms

All operate under confidentiality agreements.

C. Advertising Partners

We may share hashed or anonymized identifiers to show relevant ads.
Partners use your information according to their own privacy policies.

D. Legal or Business Reasons

We may disclose information if legally required or during business reorganization events.

We do not sell personal information.

 

4. Cookies & Tracking Technologies

We use cookies to:

• Enable essential functionalities
• Remember your preferences
• Analyze website usage
• Support advertising (where legally permitted)

You can manage cookies through your browser settings or our cookie banner (where applicable).

 

5. How We Store & Protect Your Information

We implement reasonable technical and organizational security measures.
However, no system is completely secure.

Your data is stored:

• On Shopify-controlled servers located in the United States and other regions where Shopify operates
• In accordance with Shopify’s Data Processing Addendum and U.S. privacy regulations

We retain information only as long as necessary for operational or legal purposes.

 

6. International Transfers

Some service providers may process or store information outside the United States.
Where this occurs, we rely on recognized legal mechanisms, including Standard Contractual Clauses or equivalent protections.

 

7. U.S. Privacy Rights

Depending on your state of residence, you may have rights including:

• Right to Know what personal information we collect
• Right to Access your data
• Right to Correct inaccurate data
• Right to Delete information we maintain
• Right to Data Portability
• Right to Opt-Out of Targeted Advertising
• Right to Non-Discrimination for exercising your rights

We do not sell personal information, nor do we share it for cross-context behavioral advertising.

To exercise your rights, contact us using the information below.
We may verify your identity before completing your request.
Authorized agents may make requests on your behalf where permitted by law.

 

8. Children’s Privacy

Our Services are not intended for children under the age of majority.
We do not knowingly collect personal information from minors.
If you believe a child has submitted information, contact us to request removal.

 

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies before submitting personal information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When changes occur, we will update the “Last Updated” date.
Material changes will be communicated when required by law.

 

11. Contact Us

If you have questions or wish to exercise your privacy rights, you may contact us:

Monday-Friday: 9:00 AM to 5:00 PM (GMT)

E-mail: info@monorez.com

Phone Number: +44 7458 114372

 

Support Information:
Customer service is based in the US +44 7458 114372 and provides dedicated English-language support for U.S. customers.
We respond to all inquiries within 24 hours on business days